Privacy Policy

Welcome to GaavSetu, operated by VanceSetu India Private Limited. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the GaavSetu mobile application and related services.

By using GaavSetu, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information

• Full Name
• Mobile Number
• Email Address (if provided)
• Delivery Address and Saved Addresses

Location Information

With your permission, we collect your device's location to provide location-based services such as displaying nearby stores, selecting delivery addresses, calculating delivery charges, and improving delivery accuracy.

Device Information

• Device Model
• Operating System
• App Version
• Device Identifier (where applicable)
• IP Address
• Diagnostic Information

Order Information

• Order History
• Transaction Details
• Delivery Preferences

Payment Information

Payments are processed securely through trusted third-party payment providers. GaavSetu does not store your debit card, credit card, UPI PIN, or banking credentials.

2. How We Use Your Information

• Create and manage your account.
• Process and deliver your orders.
• Display nearby stores and restaurants.
• Calculate delivery charges.
• Provide order tracking.
• Send order confirmations.
• Send delivery updates.
• Respond to customer support requests.
• Improve our products and services.
• Prevent fraud and enhance platform security.
• Comply with applicable legal obligations.

3. Location Permission

GaavSetu requests access to your device's location only while you are actively using the application.

Your location is used to:

• Display nearby restaurants and stores.
• Show delivery availability.
• Calculate delivery charges.
• Help users select delivery addresses.
• Improve delivery accuracy.

GaavSetu does NOT access, collect, or track your location when the application is closed or running in the background.

You may disable location permission anytime through your device settings. Some features may not function correctly without it.

4. Camera & Photos Permission

GaavSetu may request access to:

• Camera
• Photo Gallery / Media Library

Used only to:

• Upload or change your profile picture.
• Upload images when required inside the application.

The application accesses only the images selected by the user and does not scan, access, or collect other photos stored on your device.

5. Notifications

• Order Confirmation
• Order Status Updates
• Delivery Updates
• Promotional Offers (where applicable)

Notifications can be disabled through your device settings.

6. Information Sharing

We do not sell, rent, or trade your personal information.

We may share information only with:

• Restaurants and Stores
• Delivery Partners
• Payment Service Providers
• Government Authorities when required by law
• Trusted Service Providers

7. Third-Party Services

• Firebase Analytics
• Firebase Crashlytics
• Firebase Cloud Messaging (FCM)
• Google Maps Platform
• Razorpay (Payment Processing)

These providers process limited information solely to provide their services.

8. Data Security

• HTTPS Encryption
• Secure Cloud Infrastructure
• Restricted Access Controls
• Regular Security Monitoring

Although we strive to protect your information, no electronic storage or transmission method is 100% secure.

9. Data Retention

We retain your information only as long as necessary to:

• Provide our services.
• Process transactions.
• Comply with legal obligations.
• Resolve disputes.
• Enforce agreements.

When no longer required, your information is securely deleted or anonymized.

10. Children's Privacy

GaavSetu is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

11. Your Rights

• Access your personal information.
• Update account details.
• Correct inaccurate information.
• Request account deletion.
• Withdraw permissions.
• Contact us regarding privacy concerns.

12. Account Deletion

You may request deletion by:

• Using the Delete Account option inside the app (if available).
• Emailing us at support@vancesetu.com.

After verification, your personal information will be deleted or anonymized unless we are legally required to retain certain records.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page along with the updated Effective Date.

14. Contact Us

VanceSetu India Private Limited

Product: GaavSetu
Email: support@vancesetu.com